Revitalizing Guest Experiences: Uniguest's Integration of Costa Coffee – A Case Study in Hospitality Innovation

Publisher: Uniguest

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Revitalizing Guest Experiences: Uniguest's Integration of Costa Coffee – A Case Study in Hospitality Innovation

Costa is the UK’s favourite coffee shop, having been awarded “Best Branded Coffee Shop Chain in the UK and Ireland” for 11 consecutive years. Founded in London by Italian brothers Sergio and Bruno Costa in 1971, Costa Coffee is present in 41 countries around the world, with over 3,800+ coffee shops globally.

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